Shipping & Returns Policy for 1960jewelry.com
Shipping Information
- Processing Time
- Orders process within 1-2 business days
- Custom pieces require 5-7 business days for production
- Weekend/holiday orders ship next business day
- Shipping Options
- Standard (3-5 business days): $15 (Free over $300)
- Express (2-3 business days): $35
- International (7-14 business days): Calculated at checkout
- Delivery Protocols
- Signature required for all orders
- Full insurance included
- Tracking provided via email
- Customs fees: Customer responsibility
Returns & Exchanges
- Return Policy
- 30-day return window from delivery
- Items must be:
• Unworn/unused
• In original packaging
• With all certificates/documentation - Final sale items marked clearly
- Return Process
1) Initiate return through your account
2) Obtain RMA authorization
3) Ship with included insured label - Refund Processing
- 5-7 business days after inspection
- Original payment method only
- Restocking fee (15%) for non-defective returns
- Exchanges
- Size exchanges within 14 days
- Subject to availability
- Free reshipping for defective items
- Special Considerations
- Engagement rings: 7-day return window
- Custom pieces: Non-returnable
- Vintage items: Case-by-case basis
International Customers
- Returns must include customs paperwork
- Original shipping costs non-refundable
- Declare as “Returned Goods”
Authentication
All returns undergo:
- Gemological verification
- Metal purity testing
- Craftsmanship inspection
Contact
For assistance, visit 1960jewelry.com/help-center